Volunteer Docent Coordinator

The Volunteer Docent Coordinator is responsible for overseeing and coordinating the activities of docents within the Museum. This role involves recruiting, training, and scheduling docents, as well as ensuring their ongoing professional development. The Docent Coordinator also collaborates with other departments to develop and implement educational programs and tours, while maintaining a high standard of visitor engagement and satisfaction. The Docent Coordinator reports to the Director of Education.

Duties and Responsibilities

Docent Hiring, Scheduling and Supervision:
• Recruit, hire and on-board new docents.
• Foster a positive and supportive environment for docent volunteers.
• Recognize and appreciate docent contributions through volunteer appreciation events and other initiatives.
• Address docent concerns and resolve conflicts in a timely and professional manner.
• Maintain volunteer records.
• Schedule and supervise Docent Training.
• Create and maintain a docent schedule that ensures adequate coverage for regular tours, special tours, and public programs.
• Deliver tours, as needed.
• Assign docents to specific tours or programs based on their expertise and availability.
• Regularly communicate with docents to provide updates, address concerns, and provide feedback on performance.
• Conduct periodic evaluations to assess docents' performance and provide constructive feedback for improvement.

Visitor Engagement and Satisfaction:
• Ensure that docents provide exceptional visitor experiences by delivering engaging and informative tours, answering questions, and fostering a welcoming environment.
• Monitor visitor feedback and implement necessary improvements to enhance visitor satisfaction.
• Collaborate with the marketing department to promote docent-led tours and programs to increase visitor participation.

Administrative Duties:
• Maintain accurate records of docent contact information, training attendance, and performance evaluations.
• Prepare and manage the docent program budget, including expenses related to training, materials, and recognition.
• Assist in the preparation of grant proposals and reports related to the docent program.

Qualifications:
• Bachelor's degree in education, museum studies, history, art history, or a related field preferred.
• Experience in volunteer management, education, or museum work.
• Excellent communication, presentation, and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work effectively with diverse audiences.